utility

Concierge Service A full service concierge desk is located off the lobby of each hotel. This service handles all dining, transportation, amenity, wheelchair / electric scooter, and many, many other reservations.

Attraction Ticket Center You can purchase Universal Orlando tickets for both theme parks as well as Sea World. Plus, you can purchase tickets to many of Orlando's other attractions and dinner shows.

Hotel Services Guests with Disabilities The Hard Rock Hotel is compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible.

Cribs & Rollaways Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day plus tax is available on a first come, first served basis. Only one rollaway is allowed per room.

Currency Exchange & Check cashing Services available at the front desk of each hotel.

Laundry, Dry Cleaning and Special Services Our hotels provide a timely and efficient service based on the guest's needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

Star Service Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request. 407.503.2332.

Hotel Policies Age Requirements - Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

Check-in at 4:00 PM / Check-out at 11:00 AM

Deposits & Cancellation Policy

Deposit Requirements

• Equal to one night's room rate plus tax.
• The credit card will be charged within 5 business days of the booking date.
• Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.
  

Acceptable forms of payment
The following major credit cards may be accepted for deposits (for reservation deposits, cash and traveler's checks are not accepted):

• Discover/NOVUS
• American Express
• Visa
• MasterCard
• Diners Club
• Japanese Credit Bureau (JCB)
• Carte Blanche
  
• Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.
  

Modification Policy
Modifications to existing reservations are subject to availability at time of change..

Hotel Taxes - Florida State Sales Tax 6.5%
- Orange County Occupancy Tax 6%
- 12.5% Total Tax

Cancellation Policy

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Loews Loves Pets:
- Cleaning fee* of $50 per night will be charged (Maximum of $150 will be charged for stays of three nights and more)
- No more than two pets may occupy any one guestroom
- A health certificate for each pet, obtained from a veterinarian within 10 days of the pet's arrival must be
presented upon check-in at the hotel
- Guests arriving with pets will be placed in pet friendly rooms
- Arrangements must be made with housekeeping for daily room cleaning
- Dogs may be walked in designated areas only
- If the dog's behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
- Pets are not allowed in the pool/lounge or restaurant areas
- Pet friendly rooms include: Non-smoking Garden and Non-smoking Pool view only.
- Club rooms do not participate in the program

Smoking Policy:
Hard Rock Hotel is a smoke-free hotel. Our non-smoking policy will apply to all areas of the hotel with the exception of designated outdoor areas. $250 cleaning fee for smoking in guest rooms.

Day Guests Self Parking: $20 plus tax
Valet: $30 plus tax

Travel Agents Universal Orlando Resort has a variety of booking options for travel agents. For more information, please visit our dedicated website at www.universaltravelagents.com or call 1-800-331-3134.